Common questions about
Little Advent Boxes
We have put together a list of our most common questions here. If you can’t find your answer here, please feel free to drop us a line on firstname.lastname@example.org and we would love to help out.
Where do you ship to?
We ship Australia-wide and also offer Express shipping that you can select at checkout (cost depends on location).
We also ship to New Zealand at a flat shipping rate of $20.
If you would like to ship to a US, Europe or UK address, please email us at email@example.com for a shipping quote.
Can I send a parcel to Australia using an international (non-Australian) credit card?
Yes, you can order with an international (non-Australian) credit card and send to any address in Australia or New Zealand by selecting the Paypal as the method of payment at checkout.
Selecting paypal as the method of payment will allow you to enter your international credit card details and pay with a non-Australian credit card.
Please email us at firstname.lastname@example.org if you have any questions or difficulties.
How long will it take to receive my order?
We aim to process all orders within 2-5 business days for dispatch with the exception of personalised products where we aim to have orders ready to be dispatched within 1 week.
The timeframes below to common destinations are rough delivery estimates once an order is dispatched and standard shipping is selected.
Please note that in busy periods, such as the leadup to Christmas and Easter, these timeframes may be longer. Please also note that with the current restrictions due to COVID, delivery timeframes are also longer.
Once your order has been dispatched, you can track your order which will provide you with a unique delivery estimate.
Next business day – Melbourne, Geelong, Bendigo,
1 to 2 business days – Sydney, Adelaide, Albury, Canberra, Central Coast, Newcastle, Wollongong
2 to 5 business days – Brisbane, Coffs Harbour, Gold Coast, Northern Rivers, Port Macquarie, Toowoomba
3 to 5 business days – Hobart, Launceston, New Zealand
4 to 7 business days – Bundaberg, Cairns, Mackay, Maryborough, Rockhampton, Sunshine Coast, Townsville
3 to 10 business days – Darwin
5 to 10 business days – Perth
If your location is not above, please email us at email@example.com for a delivery estimate timeframe.
What payment methods do you accept?
We accept payment through paypal, afterpay and credit card. To pay using an international (non-Australian) credit card, please select the Paypal payment option.
Can I track my order?
Yes. Once your order has been dispatched, you will be sent an email with details to track your order and you will be provided with a unique delivery estimate.
What is your returns policy?
We are happy to offer a refund or exchange for faulty products. Please email firstname.lastname@example.org to arrange.
There is no cancellation, refund or exchange after an order has been placed, including for pre-orders, unless a product is faulty.
What are your terms and conditions?
You can find all our terms and conditions here