Where do you ship to?
We ship Australia-wide and to New Zealand.
How much is delivery?
We ship Australia-wide at a flat $13.95 shipping rate with free shipping for all orders in Australia over $120 (excluding shipping). Shipping to New Zealand is at a flat $20 shipping rate.
When will I receive my pre-order?
All pre-orders are expected to be ready for dispatch from mid October.
Can I track my order?
Yes. Once your order has been dispatched, you will be sent an email with details to track your order and you will be provided with a unique delivery estimate.
How long will it take to receive my order?
Orders will be processed for dispatch within 2 business days.
The timeframes below to common destinations are rough delivery estimates once an order is dispatched. Please note that in busy periods, such as the leadup to Christmas, these timeframes may be longer.
Once your order has been dispatched, you can track your order which will provide you with a unique delivery estimate.
Next business day – Melbourne, Geelong, Bendigo,
1 to 2 business days – Sydney, Adelaide, Albury, Canberra, Central Coast, Newcastle, Wollongong
2 to 5 business days – Brisbane, Coffs Harbour, Gold Coast, Northern Rivers, Port Macquarie, Toowoomba
3 to 5 business days – Hobart, Launceston, New Zealand
4 to 7 business days – Bundaberg, Cairns, Mackay, Maryborough, Rockhampton, Sunshine Coast, Townsville
3 to 10 business days – Darwin
5 to 10 business days – Perth
We are happy to offer a refund or exchange for any items that are faulty. Please contact us on firstname.lastname@example.org to arrange. Please note there are not exchange or refunds for change of mind or cancellation of orders once they are placed.