Where do you ship to?
We ship Australia-wide and to New Zealand.
How much is delivery?
We ship Australia-wide at a flat $11.95 shipping rate with free shipping for all orders in Australia over $150 (excluding shipping). Shipping to New Zealand is at a flat $20 shipping rate.
Do you offer express shipping?
We offer express shipping via Australia post at a flat $24.75 shipping rate to destinations within Australia.
When will I receive my pre-order?
All pre-orders are expected to be ready for dispatch in Oct/Nov. However please note that expected delivery dates are estimates only. All other items ordered with pre-order items will be held and shipped when pre-order items arrive. If you require any items earlier, please make sure it is ordered separately from pre-order items.
Can I track my order?
Yes. Once your order has been dispatched, you will be sent an email with details to track your order and you will be provided with a unique delivery estimate.
How long will it take to receive my order?
We aim to dispatch orders within 2-3 business days, however in our busiest months of Nov/Dec dispatch may take 2-5 business days.
The timeframes below to common destinations are rough delivery estimates once an order is dispatched. Please note that in busy periods, such as the leadup to Christmas, these timeframes may be longer.
Once your order has been dispatched, you can track your order which will provide you with a unique delivery estimate.
Next business day – Melbourne, Geelong, Bendigo,
1 to 2 business days – Sydney, Adelaide, Albury, Canberra, Central Coast, Newcastle, Wollongong
2 to 5 business days – Brisbane, Coffs Harbour, Gold Coast, Northern Rivers, Port Macquarie, Toowoomba
3 to 5 business days – Hobart, Launceston, New Zealand
4 to 7 business days – Bundaberg, Cairns, Mackay, Maryborough, Rockhampton, Sunshine Coast, Townsville
3 to 10 business days – Darwin
5 to 10 business days – Perth
Please note that with current COVID restrictions Australia Post and courier services are experiencing delays and there may be additional delays to the timeframes above.
We are happy to offer a refund or exchange for any items that are faulty. Please contact us on email@example.com to arrange. Please note there are no exchange or refunds for change of mind or cancellation of orders once they are placed.